Shipping Policy

Two-day delivery on all in-stock items excluding orders made on Thursday, during the weekend, or official holidays. Which will be processed on the first working day after the holiday.

Delivery service is available inside Jordan only.

Successful delivery is dependent on the accuracy of the address and contact information provided. Please Provide your correct and accurate contact information, which is required to confirm the order and address prior to releasing the order.

Make sure to place your order before 01:00 pm during working days for next-day delivery (Except for Thursdays, weekends, and holidays).

Orders received during public holidays and Eid holidays will be processed after the holiday.

In case of any inaccuracy in-order delivery or any missing items, please report the issue within 24 hours only from delivery by calling our call center +96265800030 or sending an email to info@cellavenuestore.com.

Order will be canceled automatically in case of the below points:

  1. The customer did not answer to confirm the order or to confirm the address if any more details are needed, within 48 working hours from placing the order.
  2. Product out of stock.
  3. Technical error.

No return policy, except the customers who received the order and find any missing items or broken or anything that does not match with their request, you have only 24 hours to contact our call center +96265800030 or send an email to info@cellavenuestore.com and tell them about the issue otherwise, the company is not responsible.